Wednesday, October 29, 2008

Weenie Evolution

Remember when I was a sarcastic little twit who had no problem saying what was on my mind? I had the impression that I was usually right - okay, always right, and if you didn't agree you were just crazy. And just to make sure you understood me, I wouldn't hesitate to let you know exactly where you're wrong in your thinking. (My husband is saying, "What do you mean, you used to be like that?")

Some days I reminisce about the way I used to be and wish that I still had the courage, confidence, and general disregard for people's feelings that once defined who I was. (I was an obnoxious bully, to tell the truth.) But, boy, when I was in a difficult situation my attitude sure did come in handy.

Those who know me best still deal with this side of my personality, but somewhere along the way, (was it Junior High or my child-rearing years?) I realized that I didn't have to be so snarky and sharp with everybody. Particularly with people that I barely knew. It began with a conscious effort to say only nice things and grew into a conscious effort to be open-minded and concerned about other people's feelings.

I still sometimes struggle with the opposing forces within me, one that wants to say, "That's a beautiful shirt you have on," and the one that says, "I would have loved that shirt... when I was eight." The more I know someone, the more likely they're going to get the curt (and honest) response out of me. And when I'm feeling insecure, sometimes the nastiness surfaces uncontrollably, like the time I told my new neighbor, "Wow! I love your hair! It's so different, you look so... so domesticated now!" (There's a reason I refer to myself as the Queen of Inappropriate Conversation.)

Anyhow, my point is, I used to say what was on my mind, but now I try to be as polite as possible, which is a very good thing, right? What I'm noticing, however, is that some people just need to hear it like it is, and hurt feelings just shouldn't enter into the equation. Especially when they, themselves, are clueless to the damage they've inflicted. (What the heck is Colleen referring to, you ask?)

I'm talking about my hairdresser. We'll call her Amber. For the last year or so, I've been paying big bucks while receiving mediocre service, BAD color, and uneven cuts from Amber. Twenty years ago, I would have thrown a fit after the first bad cut, demanded a refund and walked the heck out of the salon, never to return again. (Of course, twenty years ago, I had hair all the way down my back and had it trimmed once a year - impossible to screw it up!) Regardless, if that trim was not up to standard, I would have thrown a fit. If only I could do that today...

After the first bad experience with Amber, I chalked it up to a 'bad day,' and went on with my life. After the second bad experience, I paid Amber (handsome tip and all) without saying a word, then later I complained to a friend and swore 'never again.' Weenie.

For my next appointment, I called on Amber's day off and feigned an emergency, requesting anybody who happened to have an opening that day. No confrontation, no hurt feelings, and we all win, right? Wonder of wonders, the lady that did my emergency cut and color did a great job! (Sadly, though, she is also one of Amber's best friends. Argh, the dilemma!)

The last time I needed my hair done, I figured I'd do the same thing. I'd just call up the salon on Amber's day off and tell them I need a cut right away while sneaking in the name of the lady who handled my previous 'emergency.' It was a great plan and I didn't feel too bad about it. Until Amber answered the phone. Guess who did my hair that day? Yep, and it was not good.

So today, Amber's day off, I once again called the salon, and the lady answered the phone with, "Colleen, we were just talking about you, we haven't seen you in ages!" Crap, they have Caller ID! I thought to myself, "Well no kidding, you haven't seen me in ages. My roots are grown out so long that you can see them from a block away, and only because I didn't have the nerve to call and make an appointment with someone other than Amber."

What I said, however, was, "Who is this, is this Amber?" She assured me that she was someone else and asked if I was ready for another appointment. I froze. I panicked. I did what comes naturally when I become insecure. Instead of just requesting another hairdresser, I rambled on for four minutes, (my Caller ID can verify this.) "Amber is a great girl and all, but she really has been botching my hair lately." Inappropriate conversation soon followed. "Amber's coloring was so poor that I needed to have touch-ups the day after she just gave me touch-ups. Her cuts are uneven and what's wrong with her, anyways? Babble babble babble. I want to see that other lady. She knows what she's doing. Can you manage that without Amber finding out?"

Needless to say, I have an appointment on Wednesday, and I have been assured that Amber will not be in the building. I was also told that it was normal for people to switch hairdressers, it wouldn't be taken personally by anybody, and they were grateful I was at least still giving my money to the salon in question. Good deal, now lets see if I actually make it to the appointment after this ordeal. For some reason, I'm actually nervous and embarrassed.

Does anybody else have a hard time switching hairdressers, or am I just a great big weenie?

10 comments:

Anonymous said...

Colleen,

Friend of yours that has the same hairdresser and same problem and still has not switched due to some of the same reasons you have not either. I give you props for at least trying to go on a day off, I keep setting appointments with said hairdresser and have been disappointed for the last 6 or 7 times. You know I feel your pain, I however have never been the type to say what I really think (unless you are a family member or BFF, like yourself) so I don't have the daunting task of remembering a day when I stood up for myself. I do think I have gotten better over time but I think that is just my maturity talking. But I am Queen of avoiding conflict and know how you feel. I am glad that you got reassurance from someone else at the Salon that what you are doing is normal and not to worry about it. I think you should take their advice and try to let it go. I know its easier said than done but "Amber" will be fine and maybe it will give me a backbone to switch too.

-Heather

Colleen said...

Thanks, Heather. That made me feel a lot better.

Until I remembered that I'm the one who referred you to Amber in the first place...

Anonymous said...

Colleen,

I have known you since I was 7 years old, and I would not have wanted any other Colleen then the one that has always spoken her mind no matter how much I didn't want to hear it! And the only reason I didn't want to hear it was because you were usually right!!! In a lot of ways our friendship has helped mold me into the person I am today. And I am incredibly grateful for that.

AND, as for Amber, I agree with Heather, she will be alright. (Remember, this is coming from the girl who changes her hair color and style as often as she changes clothes!) If you are not happy with the quality of her work, then give your hard earned money to someone who will do a good job!

Lots of Love,
Flea

Anonymous said...

Naw!
You're a weenie.




Just kidding! But it seemed funny at the time. But, also you deseve it for laughing at our snow.... no rain..... no snow... no, oh never mind, you get the point.

Papa

Colleen said...

Leigh, Leigh, Leigh. I was so mean to you and you haven't tried to kill me yet. ~sigh~

-----------
Papa, nah-nah-nee-boo-boo! You don't have hairdresser problems because you don't need a hairdresser.

And yes, I am a weenie, and (for the most part) proud of it!

:-)

Anonymous said...

I knew I called you weenie for a reason.

My bad hair experience: A frind of Denny's USED to cut my hair. Until the time she took the thinning shears and cut all the way through the hair, instead of just thinning it. It was right on the top of my head, so I had a patch of hair about a 1/2 inch tall. It was visible, and people did comment about it.

I never said one word, just went somewhere else.

Here's a question: Does anyone think that some hairdressers get too comfortable with the client, and that may be why they slack off on quality?

-Kellie

Colleen said...

Kellie asked: "Does anyone think that some hairdressers get too comfortable with the client, and that may be why they slack off on quality?"

I think you're on to something. Amber was so good at first, and she was a great listener. Now she asks what I have in mind, then ignores what I said and does the same thing she always does.

At the last visit, I told Amber that her 'sub' wrote down what she did and to please follow the notes, and Amber just looked at me funny and said she knew what she was doing with my hair, as if she owned it. Argh!!!

Anonymous said...

Colleen said: "Remember when I was a sarcastic little twit who had no problem saying what was on my mind?"

I can't help myself, so I'll ask.... "What's changed?"

Love ya sista!

-Kellie

Colleen said...

I've been waiting two days for that...

Bobbie said...

Change and don't be afraid.

Would you call a bad roofer, plumer, electrician or auto repair person back ???????